Return & Refund Policy

Returns Will Be Accepted Only If:

• The product is damaged, defective, or incorrect.

• You initiate the return within 24 hours of delivery by contacting us via:
  📧 Email: contact@svetaka.in
  📱 WhatsApp: +91 77389 80806

• You provide a mandatory unboxing video showing:

  1. The sealed outer packaging

  2. The full unpacking process (unedited)

  3. Clear proof of the damage, defect, or missing item

Note: Without this video, returns and refunds will not be processed.

Returns Will NOT Be Accepted For:

• Products that are used, worn, or tampered

• Items with broken seals, missing tags, or damaged packaging

• Earrings, nose pins, or other hygiene-sensitive items

• Customized or engraved products

• Requests made after 24 hours of delivery

• Orders without the valid unboxing video

Unboxing Video Guidelines

• Start recording before breaking the outer seal.

• Show the entire process in one continuous, unedited shot.

• Ensure the video is clear and well-lit.

• This is mandatory for all return, refund, or damage claims.

Refund & Shipping Charges

• Refunds are issued only after our Quality Check (QC) confirms the issue.

• QC process takes 3–5 working days after we receive the returned product.

• Approved refunds will be processed within 7 working days via the original payment method.

• Return shipping charges will be borne by the customer and deducted from the refund amount.
  (This applies to all returns, including cases where “Cash on Delivery” was used.)

Fraud & Abuse Disclaimer

We reserve the right to:

• Reject returns if the product fails QC or appears misused

• Deny refunds for claims without valid proof

• Blacklist accounts involved in policy misuse

• Take legal action in cases of fraudulent or abusive behaviour

Need Help?
📧 Email: contact@svetaka.in
📱 WhatsApp: +91 77389 80806